Terms & Conditions

Effective Date: 18 October 2026 Welcome to Kitchen Affairs. These Terms and Conditions govern your use of our website, customer account, ordering services, delivery options, and related services. Kitchen Affairs operates as a retail brand under DA Culinary Enterprise. By accessing our website, creating an account, placing an order, or using our services, you agree to these Terms and Conditions. 1. About Kitchen Affairs Kitchen Affairs sells cooking, baking, kitchen, packaging, appliance, baking ingredient, and related supplies. Product availability, pricing, descriptions, images, and specifications may change from time to time. We aim to keep product information accurate, but minor differences in colour, packaging, size, finish, or appearance may occur. 2. Customer Accounts Customers may be able to create an account to: - place and manage orders; - view order history; - track orders; - save delivery information; - manage account details. Customers are responsible for keeping their login information secure. You must provide accurate and current information when creating an account or placing an order. Kitchen Affairs may suspend or restrict accounts where there is suspected fraud, misuse, security risk, or breach of these Terms. 3. Guest Checkout Customers may place orders without creating an account where guest checkout is available. Guest customers must provide accurate contact and delivery information. Guest orders may be tracked using the order reference and any additional verification information requested by Kitchen Affairs. 4. Product Availability Products are subject to availability. Displaying a product on the website does not guarantee that the product is currently in stock. Where a product is unavailable after an order has been placed, we may contact the customer to: - offer an alternative; - adjust the order; - delay fulfilment; - cancel the affected item; - issue a refund where appropriate. 5. Product Prices Prices are displayed in Ghana cedis unless otherwise stated. Kitchen Affairs reserves the right to change prices at any time before an order is confirmed as paid. Once payment has been confirmed, the price applicable to that confirmed order will generally remain unchanged unless there is a clear pricing error. 6. Orders Placing an order does not automatically mean the order has been fully accepted or paid. Orders may move through stages such as: - Order Received; - Being Prepared; - Ready for Pickup; - Dispatched; - Completed; - Cancelled. Kitchen Affairs may contact you if clarification is required before processing an order. 7. Payments Payment instructions will be provided during checkout or through the applicable payment process. Where payment confirmation is manual, an order is not treated as paid until Kitchen Affairs confirms receipt of payment. Kitchen Affairs may request reasonable proof of payment where necessary. Fraudulent, reversed, incomplete, or unverifiable payments may result in an order being delayed or cancelled. 8. Inventory Stock is only reserved or reduced in accordance with our internal inventory and payment processes. Where stock becomes unavailable before payment is confirmed, Kitchen Affairs may contact the customer regarding alternatives or cancellation. 9. Delivery Within Accra Standard delivery within Accra may be available at the rate displayed during checkout. The current standard Accra delivery option is generally estimated at 3–5 days, subject to product availability, order volume, public holidays, courier conditions, and other operational factors. Delivery timeframes are estimates and are not guaranteed. Customers must provide accurate delivery details and, where required, select or confirm their location using the available map or address system. 10. Courier Pickup Customers may choose to arrange collection through courier services such as Uber, Bolt, Yango, or similar services where available. Courier fares are determined by the courier provider and are not fixed by Kitchen Affairs. Where the customer arranges the courier, the customer is responsible for the courier booking and applicable fare. Where Kitchen Affairs assists in arranging the courier, the customer may still be responsible for the courier fare. Risk associated with an independent courier may pass according to the circumstances of collection and delivery. 11. In-Person Pickup Customers may choose in-person pickup where available. Pickup instructions and location details will be provided or displayed by Kitchen Affairs. Customers should wait until the order is marked ready before arranging collection. 12. Orders Outside Accra For eligible orders outside Accra, Kitchen Affairs may deliver to a transport station or other agreed dispatch point. Customers must provide accurate recipient, town, region, phone number, and station or transport details. A standard “to station” charge may apply and will be communicated during checkout or before dispatch. Additional transport charges from the station to the final destination may be payable by the customer directly to the transport provider. 13. Delivery Delays Kitchen Affairs will make reasonable efforts to fulfil orders within the estimated timeframe. Delays may occur due to: - stock availability; - supplier delays; - courier delays; - weather; - transport issues; - public holidays; - incorrect customer information; - events outside our reasonable control. Kitchen Affairs will not be responsible for delays caused by circumstances beyond our reasonable control. 14. Returns, Exchanges and Refunds Returns, exchanges, and refunds are subject to the Kitchen Affairs Returns and Refunds Policy. Customers should inspect products as soon as reasonably possible after receiving them. Certain items may not be eligible for return due to hygiene, food safety, packaging, use, or product condition. Where a product is defective, damaged, incorrect, or materially different from what was ordered, customers should contact Kitchen Affairs within the applicable return period. 15. Baking Ingredients and Food-Related Products Customers should review ingredient labels, allergen information, storage instructions, expiry dates, and manufacturer guidance before use. Kitchen Affairs is not responsible for misuse of ingredients, improper storage after delivery, or reactions caused by ingredients where product information has been appropriately provided. 16. Appliances and Electrical Products Customers are responsible for ensuring that appliances are suitable for their intended use, electrical supply, and environment. Manufacturer warranties, where applicable, may be subject to the manufacturer's own terms. Kitchen Affairs does not guarantee that every appliance includes a manufacturer warranty unless specifically stated. 17. Product Images Product images are provided for reference. Colours, packaging, branding, accessories, or minor product details may vary due to supplier or manufacturer changes. Where such differences do not materially change the product's intended use, they may not constitute a defect. 18. Supplier Products Some products may be supplied to Kitchen Affairs by third-party suppliers. Kitchen Affairs remains responsible for the retail transaction where the product is purchased through the Kitchen Affairs store. 19. Intellectual Property The Kitchen Affairs name, branding, website design, text, graphics, logos, and original content may be protected by applicable intellectual property laws. You may not copy, reproduce, distribute, modify, or commercially use our protected material without permission. Manufacturer names, product trademarks, and third-party branding remain the property of their respective owners. 20. Acceptable Use You must not use the website to: - commit fraud; - interfere with website security; - attempt unauthorised access; - upload harmful code; - impersonate another person; - misuse customer or supplier information; - engage in unlawful activity. 21. Website Availability We aim to keep the website available and functioning properly, but uninterrupted access cannot be guaranteed. We may temporarily suspend access for maintenance, updates, security, hosting issues, or other operational reasons. 22. Limitation of Liability To the extent permitted by law, Kitchen Affairs will not be liable for indirect, incidental, or consequential losses arising from use of the website, delays, third-party courier services, or misuse of products. Nothing in these Terms is intended to exclude rights or remedies that cannot legally be excluded under applicable law. 23. Third-Party Services The website may use or link to third-party services such as map providers, payment providers, courier companies, or external websites. Kitchen Affairs is not responsible for the independent terms, privacy practices, availability, or operation of third-party services. 24. Privacy Personal information is handled in accordance with the Kitchen Affairs Privacy Policy. By using our services, you acknowledge that your information may be processed as described in that policy. 25. Changes to These Terms Kitchen Affairs may update these Terms and Conditions from time to time. Updated Terms will be published on the website with a revised effective date. Continued use of the website after an update may constitute acceptance of the revised Terms. 26. Governing Law These Terms and Conditions are governed by the laws of the Republic of Ghana. Any dispute will be handled in accordance with applicable Ghanaian law and the jurisdiction of the appropriate courts or dispute-resolution bodies. 27. Contact Us For questions about these Terms and Conditions, contact: Kitchen Affairs DA Culinary Enterprise Email: kitchenaffairs@theculinary.com Phone: 0545 108 114 Ghana Effective Date: 18 October 2026