Delivery Policy

Effective Date: 18 October 2026 At Kitchen Affairs, we aim to make delivery simple, clear, and convenient. This Delivery Policy explains the delivery and pickup options available for orders placed through Kitchen Affairs. Kitchen Affairs operates as a retail brand under DA Culinary Enterprise. 1. Standard Delivery Within Accra Standard delivery within Accra is available at a flat rate of GHS 40, unless otherwise stated at checkout. Standard delivery orders will normally be received within three to five business days after payment has been confirmed. Business days generally exclude Sundays and public holidays. Delivery times are estimates and may vary depending on: - product availability; - order volume; - supplier availability; - delivery location; - courier or transport conditions; - public holidays; - weather; - circumstances beyond our reasonable control. Where there is an unexpected delay, Kitchen Affairs will make reasonable efforts to communicate with the customer. 2. Delivery Address Within Accra Customers requesting delivery within Accra may be required to select or confirm their delivery location using the address or map-location feature available during checkout. Customers are responsible for providing accurate: - delivery location; - phone number; - landmark or delivery instructions where necessary. Kitchen Affairs will not be responsible for delays caused by incorrect or incomplete delivery information. 3. Courier Pickup — Uber, Bolt, Yango or Similar Services Customers may choose to arrange pickup through an independent courier or ride-hailing service such as Uber, Bolt, Yango, or another available provider. No fixed Kitchen Affairs delivery charge is added for this option. Once the order is marked Ready for Pickup, the customer may arrange the courier directly. Where requested, Kitchen Affairs may also assist in arranging a courier using the delivery location provided by the customer. Courier fares are determined by the courier provider and may vary depending on distance, traffic, demand, and other factors. The customer is responsible for the applicable courier fare unless otherwise agreed. 4. In-Person Pickup Customers may choose to collect their orders directly from the Kitchen Affairs pickup location at no delivery charge. Customers should wait until the order is marked Ready for Pickup before coming to collect it. The current pickup location is: Connect Africa Apartments Pickup details may be updated from time to time and customers should refer to the information provided with their order. 5. Delivery Outside Accra For eligible orders outside Accra, Kitchen Affairs may arrange delivery to an agreed transport station or dispatch point. Customers will be required to provide information such as: - recipient name; - recipient phone number; - region; - town or city; - preferred station or transport destination; - additional directions where necessary. A standard to-station delivery fee may apply and will be communicated during checkout or before dispatch. Any additional transport cost from the station to the customer's final destination may be payable directly by the customer. 6. Order Preparation and Dispatch Delivery timeframes begin after payment has been confirmed, unless otherwise communicated. Customers can track the progress of their orders through the available order-tracking system. Typical order stages may include: - Order Received; - Being Prepared; - Ready for Pickup; - Dispatched; - Completed. 7. Supplier-Held Products Some Kitchen Affairs products may be held by approved suppliers until they are required for fulfilment. Where an order includes supplier-held stock, additional preparation time may occasionally be required before dispatch. Kitchen Affairs will make reasonable efforts to ensure that customers are informed where this affects the expected delivery timeframe. 8. Missed or Unsuccessful Deliveries Customers are responsible for ensuring that someone is available to receive the order at the agreed location. Where delivery cannot be completed because: - the customer is unavailable; - the phone number cannot be reached; - the address is incorrect; - access to the delivery location is not possible; additional delivery charges may apply if another delivery attempt is required. 9. Inspection on Delivery Customers are encouraged to inspect their order as soon as possible after receiving it. If an item is damaged, incorrect, or missing, please contact Kitchen Affairs promptly so the issue can be reviewed. Returns or refunds will be handled in accordance with the Kitchen Affairs Returns and Refunds Policy. 10. Delivery Delays Outside Our Control Kitchen Affairs will not be responsible for delays caused by circumstances outside our reasonable control, including severe weather, transport disruptions, courier delays, road closures, public emergencies, or other unforeseen events. 11. Changes to Delivery Options Kitchen Affairs may update delivery fees, delivery areas, pickup locations, courier arrangements, and estimated delivery times from time to time. Any applicable delivery charge will be communicated to the customer before the order is finalised. 12. Contact Us For delivery enquiries, contact: Kitchen Affairs DA Culinary Enterprise Email: kitchenaffairs@theculinary.com Phone: 0545 108 114 Ghana