Privacy Policy

PRIVACY POLICY Effective Date: [18/10/2026] Kitchen Affairs values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, place an order, contact us, or otherwise use our services. Kitchen Affairs operates as a retail brand under DA Culinary Enterprise. 1. Information We Collect We may collect personal information such as your name, phone number, email address, delivery address, billing information, account details, order history, delivery instructions, and any information you choose to provide when contacting us. We may also collect technical information automatically, including your device type, browser type, IP address, pages visited, and basic website usage information. If you use our delivery location feature, we may collect the address and location details you provide in order to arrange delivery. We do not collect your precise location continuously in the background. 2. How We Use Your Information We use your information to: - process and manage your orders; - provide delivery or pickup services; - create and manage customer accounts; - provide order tracking; - contact you about your purchases or enquiries; - provide customer support; - prevent fraud and protect the security of our website; - improve our products, services, and website experience; - maintain business, accounting, and transaction records; - comply with applicable legal and regulatory requirements. We may also use your contact information to send promotional messages or updates if you have agreed to receive them. You may opt out of marketing communications at any time. 3. Orders and Payments Information provided during checkout is used to process your order and maintain transaction records. Where payments are processed through a third-party payment provider, that provider may collect and process payment information according to its own privacy policy. Kitchen Affairs does not intentionally store full payment-card details on its website. 4. Delivery Information When you request delivery, we may share the information necessary to complete the delivery with a courier or delivery service. This may include your name, phone number, delivery address, location, and relevant delivery instructions. We only share information reasonably necessary for the delivery to be completed. 5. Customer Accounts If you create an account, we store the information necessary to provide account services, including your login credentials, saved addresses, and order history. Passwords are stored in a protected, hashed form and are not stored as readable plain text. You are responsible for keeping your login details confidential. 6. Guest Orders Customers may place orders without creating an account where guest checkout is available. Guest order information may still be retained for order processing, delivery, customer support, record keeping, fraud prevention, and legal or accounting purposes. 7. Suppliers and Business Partners Kitchen Affairs may work with suppliers and other business partners. Where necessary, we may process information relating to those partners for inventory management, supply arrangements, payments, communications, and business administration. Suppliers do not receive customer personal information unless it is genuinely necessary for fulfilment, and any such access will be limited to what is required. 8. How We Share Information We do not sell your personal information. We may share limited information with: - delivery and courier providers; - payment service providers; - website hosting and technology service providers; - professional advisers such as accountants or legal advisers; - government authorities where required by law; - service providers who help us operate our business. We require service providers to handle personal information appropriately and only for legitimate business purposes. 9. Data Security We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, password protection, secure connections, restricted administrative access, and secure database practices. However, no internet-based system is completely risk-free, and we cannot guarantee absolute security. 10. Data Retention We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, tax, fraud prevention, and legal obligations. Some transaction records may need to be retained even after an account is closed. 11. Cookies and Similar Technologies Our website may use cookies or similar technologies to support essential functions such as login sessions, shopping carts, security, website preferences, and analytics. Essential cookies may be necessary for the website to function properly. Where required, users may be given options to manage non-essential cookies. 12. Your Rights Subject to applicable law, you may request to: - access personal information we hold about you; - correct inaccurate personal information; - request deletion of certain personal information; - object to or restrict certain processing; - withdraw consent where processing is based on consent; - stop receiving marketing communications. Some information may need to be retained where required for legal, accounting, security, or transaction-record purposes. 13. Children's Privacy Kitchen Affairs services are intended for customers who are legally able to enter into purchases. We do not knowingly collect personal information from children for marketing purposes. 14. Third-Party Links Our website may contain links to third-party websites or services. Kitchen Affairs is not responsible for the privacy practices, security, or content of third-party websites. 15. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements. The latest version will be published on our website with an updated effective date. 16. Contact Us If you have questions about this Privacy Policy or how we handle your information, contact: Kitchen Affairs DA Culinary Enterprise Email: kitchenaffairs@theculinary.com Phone: 0545 108 114 Ghana 17. Governing Law This Privacy Policy is intended to operate in accordance with applicable laws and regulations of the Republic of Ghana, including applicable data protection requirements.