Returns & Refunds Policy

Absolutely. Then the policy should be much stricter and clearer. The important changes are: - No change-of-mind returns or refunds - All return/refund requests must be made within 72 hours of receipt - After 72 hours, requests are generally not accepted unless a non-waivable legal right applies - The 72-hour window applies to damaged, defective, incorrect, or missing items - Items must remain unused where applicable, except where testing is reasonably necessary to identify a defect Use this revised version: > RETURNS AND REFUNDS POLICY Effective Date: 18 October 2026 At Kitchen Affairs, we aim to supply products accurately and in good condition. This Returns and Refunds Policy explains the limited circumstances under which a return, replacement, exchange, or refund may be requested. Kitchen Affairs operates as a retail brand under DA Culinary Enterprise. 1. Strict 72-Hour Return and Refund Period Any request for a return, replacement, exchange, or refund must be made within 72 hours of receiving the order. Customers are therefore encouraged to inspect all items immediately upon receipt. Requests made after the 72-hour period will generally not be accepted, except where applicable law provides a right that cannot legally be excluded. 2. No Change-of-Mind Returns Kitchen Affairs does not accept returns, exchanges, or refunds simply because a customer: - changed their mind; - no longer wants the item; - selected the wrong size, colour, model, or quantity; - found the item elsewhere at a different price; - ordered the product by mistake; - no longer needs the product. Customers are responsible for reviewing product details carefully before placing an order. 3. When a Return or Refund May Be Considered A request may be considered within the 72-hour period where an item is: - damaged on arrival; - defective; - incorrect; - materially different from the item ordered; - missing an essential component; - expired at the time of delivery, where applicable. Each request will be reviewed based on the circumstances and supporting evidence. 4. Evidence Required Customers requesting a return, replacement, or refund may be required to provide: - order number; - name and contact information; - description of the issue; - clear photographs; - video evidence where appropriate; - photographs of packaging where relevant. Kitchen Affairs may request additional information where reasonably necessary to assess the claim. 5. Condition of Returned Items Where a return is approved, the item should be returned: - in its original condition as far as reasonably possible; - with original packaging where available; - with all accessories, manuals, parts, and components supplied; - without damage caused after delivery. Kitchen Affairs may refuse a return where the item has been misused, altered, damaged after delivery, or returned incomplete. 6. Baking Ingredients and Food-Related Products Baking ingredients and edible products must be inspected immediately after receipt. Because of food safety and hygiene requirements, opened or used food products are generally not returnable. A return or refund may be considered within 72 hours where the product: - was expired at the time of delivery; - arrived damaged; - was incorrectly supplied; - was otherwise unsuitable due to a problem that existed before delivery. Kitchen Affairs will not accept responsibility for products that are improperly stored, opened, contaminated, or damaged after delivery. 7. Hygiene-Sensitive and Consumable Items Certain products may not be eligible for return once opened, used, or unsealed due to hygiene, contamination, or product-integrity concerns. These may include: - edible decorations; - food colouring; - flavourings and extracts; - baking ingredients; - disposable food packaging; - opened food-contact consumables; - similar hygiene-sensitive items. This does not remove any applicable legal rights where a product was defective, incorrect, or damaged at the time of delivery. 8. Appliances and Electrical Products Appliances and electrical products should be checked promptly after receipt. Where an appliance appears defective, the customer must report the issue within 72 hours. Kitchen Affairs may: - inspect the item; - request photos or video; - arrange technical assessment; - replace the item; - arrange repair where appropriate; - provide a refund where appropriate. Where a manufacturer warranty applies, later faults may be handled under the manufacturer's warranty rather than this 72-hour return policy. Damage caused by misuse, improper installation, unsuitable electrical supply, neglect, or unauthorised repairs may not qualify for return or refund. 9. Incorrect Items If Kitchen Affairs supplies the wrong product, the customer must notify us within 72 hours of receipt. Once verified, Kitchen Affairs may arrange: - replacement with the correct item; - collection or return of the incorrect item; - refund where replacement is not appropriate or available. Customers should not use a product they believe was supplied incorrectly. 10. Damaged Items Any damage should be reported within 72 hours of receipt. Customers should provide clear photographs or video of: - the damaged product; - the packaging; - any visible damage to the parcel or container. Kitchen Affairs will review the evidence before deciding on replacement, return, repair, or refund. 11. Missing Items Missing items must be reported within 72 hours of receiving the order. Once verified, Kitchen Affairs may: - provide the missing item; - provide a replacement; - issue an appropriate refund where necessary. 12. Return Delivery Costs Where Kitchen Affairs confirms that an item was incorrect, defective, or damaged before or during delivery, Kitchen Affairs may arrange or cover reasonable return delivery costs. Customers should not send items back without first receiving return instructions. 13. Refunds Refunds are only issued where Kitchen Affairs approves the request after review. Approved refunds may be returned using the original payment method where practical, or another agreed payment method. Refund processing time may depend on the relevant bank, mobile money provider, or payment service. 14. Exchanges and Replacements Where suitable stock is available, Kitchen Affairs may offer a replacement instead of a refund. If the same product is unavailable, Kitchen Affairs may offer: - an alternative product; - another agreed resolution; - a refund where appropriate. 15. Sale and Promotional Items Sale and promotional products are subject to the same 72-hour reporting period. They may still qualify for review where they are defective, damaged, incorrect, or materially different from what was ordered. Sale items are not eligible for return simply because the customer changes their mind. 16. Order Cancellation Before Dispatch Customers who wish to cancel an order should contact Kitchen Affairs as soon as possible. Cancellation may be possible where the order has not yet been processed, prepared, collected, or dispatched. Once an order has been processed or dispatched, cancellation is not guaranteed. 17. Courier and Delivery Issues Where Kitchen Affairs arranges delivery, customers should report damage, loss, or delivery problems within 72 hours of receipt. Where a customer independently arranges a third-party courier after Kitchen Affairs has handed over the order in good condition, responsibility for subsequent loss or damage may depend on the circumstances and the courier provider's terms. 18. Refund Abuse and Fraud Prevention Kitchen Affairs reserves the right to investigate claims where there is evidence of fraud, misuse, false reporting, repeated abuse, or manipulation of the returns process. This does not affect legitimate consumer rights. 19. How to Request a Return or Refund To request a return, replacement, exchange, or refund within the 72-hour period, contact Kitchen Affairs and provide: - your name; - order number; - phone number or email used for the order; - affected product; - reason for the request; - supporting photos or video where relevant. Please wait for return instructions before sending any item back. 20. Contact Us For returns and refund enquiries, contact: Kitchen Affairs DA Culinary Enterprise Email: kitchenaffairs@theculinary.com Phone: 0545 108 114 Ghana Effective Date: 18 October 2026